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Informativa sui rimborsi

Revocation information

Hairdreams Haarhandels GmbH, Floraquellweg 9, 8051 Graz, Austria

If you as our customer are not acting as part of your commercial or independent professional activity but are ordering goods for private use (“consumer” as defined by § 1 par. 1 Consumer Protection Act), you are entitled to the following right of revocation:

Right of revocation

You have the right to revoke this contract within fourteen days without stating grounds.

The revocation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken ownership of the goods or - in the case of a contract for several goods, that you (as a consumer) have ordered as part of a joint order and that are delivered separately - from the day on which you or a third party designated by you, who is not the carrier, took ownership of the last goods.

To exert your right to revocation, you must inform us,
Hairdreams Haarhandels GmbH, Floraquellweg 9, 8051 Graz, Austria, Fax (Germany): +43/316-6057777 + the 1st number of your postcode, fax (Austria and Switzerland): +43/316/6057777 E-mail: crm@hairdreams.com

by means of a clear declaration (for example a letter sent by post, a fax or an e-mail) about your decision to revoke this contract. You can use the sample template for this, but it is not mandatory.

To comply with the revocation deadline, it is sufficient that you send the notification of the exertion of the right to revocation before expiry of the revocation period.

Consequences of revocation

If you revoke this contract, we must reimburse all payments we have received from you, including the delivery costs (with the exception of additional costs resulting from your choosing a different means of delivery than the lowest price standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we use the same payment method you used for the original transaction, unless explicitly agreed otherwise; in no case are fees charged for this repayment. We can refuse the repayment until we have received the returned goods or until you have submitted proof that you have returned the goods, depending which is earlier.

The goods should be returned in an unused, new and resaleable condition and in their original packaging. For articles that are compromised through traces of use or whose packaging is damaged, we will charge an appropriate fee for the reduction in value. The same applies if accessories or parts are missing when returning the goods.

You must only compensate for any reduction in value of the goods if this loss in value was caused by unnecessary handling on your part for checking the quality, properties and functioning of the goods.

The right of revocation does not apply to products that were made according to specific customer wishes, that are not suitable for return due to their properties, that can spoil quickly or whose expiry date has been exceeded, as well as goods that are delivered sealed and for reasons of health protection or hygiene reasons are not suitable for return, if the seal was removed after delivery.

You must return the goods to us (Hairdreams Haarhandels GmbH, Floraquellweg 9, 8051 Graz, Austria) without delay and in any case at the latest within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before expiry of the period of fourteen days.

You bear the direct cost of returning the goods.

Provider reference

Hairdreams Haarhandels GmbH
Floraquellweg 9, 8051 Graz, Austria
Tel: +43/316/ 60 57 1 +the 1st number of your postcode
Fax Germany: +43/316/ 605777 +the 1st number of your postcode
Fax Austria: + Switzerland: +43/316/ 605777 8
E-mail: crm@hairdreams.com

General Manager for Commercial Law: Michael Zenz

Purpose of the company: Wholesale trade in the hair cosmetics sector
Company register number: FN 109447b
District Court for ZRS Graz
Austrian Federal Economic Chamber, Styria, Austria
VAT ID: ATU 37443101